ids338 — Frequently Asked Questions

ids338 requires a valid Indonesian National Identity Card (KTP) for standard KYC verification. Upload a clear, well-lit photo of the front and back of your KTP through your account dashboard. In some cases — particularly for higher withdrawal tiers — we may also request a selfie holding your KTP, or a recent bank statement matching the account name. KYC review is typically completed within 2 business hours during 08:00–22:00 WIB.

On the login page, click "Forgot Password" and enter the mobile number registered to your ids338 account. A one-time reset code is sent via SMS. Enter the code, then set a new password of at least 8 characters combining uppercase letters, lowercase letters, and numbers. If you no longer have access to the registered mobile number, contact our 24/7 support team via live chat or WhatsApp for manual identity verification and account recovery.

No. ids338 strictly enforces a one-account-per-person policy. Duplicate accounts — detected through shared identity documents, device fingerprints, IP addresses, or payment methods — are subject to immediate suspension and forfeiture of any balances. If you have accidentally created a duplicate account, contact our support team right away to have the duplicate closed without penalty.

To close your ids338 account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request." Before closure is processed, any remaining balance must be withdrawn to your registered bank account. Closure requests are typically processed within 24 hours. If the closure is related to a gambling concern, please also consider activating self-exclusion — see our Responsible Gaming page for details.

Deposits made via BCA bank transfer are typically credited to your ids338 account within 1–5 minutes during standard banking hours (06:00–22:00 WIB). BCA transfers initiated outside these hours or through BCA virtual account channels may take slightly longer due to bank settlement windows. If your deposit has not been credited after 30 minutes, contact our support team with the transfer receipt and we will resolve it within the hour.

The minimum deposit on ids338 is Rp 25.000 for most local bank transfer methods including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata. E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja share the same Rp 25.000 minimum. There is no maximum deposit limit, though very large transfers may be subject to a brief compliance review in line with our anti-money-laundering obligations.

ids338 does not charge platform-side processing fees on standard deposits or withdrawals. Your bank or e-wallet provider may apply their own interbank transfer fees, which are outside ids338's control. To avoid unnecessary bank fees, use the same bank for both deposits and withdrawals where possible — for example, depositing and withdrawing via BRI to a BRI account eliminates most interbank transfer costs.

The minimum withdrawal to a Mandiri account — or any registered Indonesian bank account — is Rp 50.000. Withdrawals below this threshold cannot be processed. There is no daily withdrawal cap for verified accounts, though very large withdrawals (above Rp 50.000.000) may require an additional identity confirmation step. All withdrawal requests are processed within 5–15 minutes during 07:00–23:00 WIB, and within 30 minutes outside those hours.

Yes. ids338 supports deposits via OVO, GoPay, DANA, ShopeePay, and LinkAja. To deposit via e-wallet, select your preferred provider on the deposit page, enter the amount, and follow the on-screen QR code or deep-link prompt. E-wallet deposits are credited almost instantly — typically within 30 seconds. Note that withdrawal back to an e-wallet is available for OVO and DANA; for other e-wallets, withdrawals are processed to your registered bank account.

A withdrawal may be held for one of three reasons: your KYC verification is incomplete, a recent deposit has not yet cleared the required rollover period, or our compliance system has flagged the transaction for a routine review. In all cases, ids338's support team will contact you via your registered mobile number or email within 2 hours. Providing any requested documentation promptly will help resolve the hold as quickly as possible.

ids338 covers an extensive range of sports markets. Indonesian players most commonly bet on BRI Liga 1 (featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, and the UEFA Champions League. International tournaments including the FIFA World Cup, AFF Cup (featuring Timnas Indonesia), and MotoGP (Mandalika circuit) are also available. Badminton, basketball, volleyball, and esports markets including Mobile Legends MPL round out the full offering.

Mix parlay (also known as an accumulator) is a single bet combining 3 or more match selections. All selections must win for the bet to pay out. The appeal of mix parlay is the multiplied odds — combining four matches at 1.80 each yields combined odds of approximately 10.50. ids338 supports mix parlay across all major football leagues, and our bet-slip calculator shows your potential payout in real time before you confirm the wager.

Yes. ids338 offers a full suite of togel (Indonesia's traditional numbers lottery) games, including 2D, 3D, and 4D draw formats across multiple official draw markets. To play, select your chosen market and draw time, pick your numbers, choose your bet type (free plug, exact, Colok Bebas, and others), enter your stake in IDR, and confirm. Results are published immediately after each scheduled draw, and winnings are credited to your account balance automatically.

ids338 offers live sabung ayam (traditional Indonesian cockfighting) streams with real-time Meron/Wala wagering. Matches are broadcast live 24 hours a day from licensed arenas, with results confirmed and settled within minutes of each bout concluding. Minimum bets start from Rp 10.000, and odds are displayed in real time as the betting window opens for each match. All sabung ayam content is restricted to users who have completed full KYC verification.

ids338 hosts hundreds of slot titles from leading studios including Pragmatic Play, PG Soft (Pocket Games Soft), Microgaming, NetEnt, and Spribe. Players looking for slot gacor (high-payout slot games) can filter titles by provider and volatility in the game lobby. RTP (Return to Player) is the theoretical percentage of wagers returned as winnings over time — most slots on ids338 carry an RTP between 94% and 97%. RTP figures for each title are listed on the game's info page.

Yes. The ids338 platform is fully optimized for mobile browsers on both Android and iOS — no app download is required. Simply open ids338.cam in your phone's browser, log in, and access the full suite of sports betting, live casino, togel, and sabung ayam from your device. The mobile interface automatically adapts to your screen size, and all payment methods including BCA, BRI, OVO, and GoPay work seamlessly on mobile.

ids338 offers a welcome bonus on your first deposit — the exact percentage and cap are displayed on the Promotions page at the time of your registration, as bonus terms may be updated periodically. To claim it, opt in on the deposit page before completing your first transaction. The bonus is credited to your account immediately after the deposit clears. Always read the accompanying wagering requirements before claiming any bonus.

A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount before the resulting winnings can be withdrawn. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before withdrawal is permitted. On ids338, progress toward your wagering requirement is visible in your account dashboard in real time. Certain bet types (such as very low-odds single bets) may not count toward completion.

Yes. ids338 runs weekly cashback promotions for sports bettors and slot players, returning a percentage of net losses during the qualifying period directly to your account — typically with low or no wagering requirements attached. Rebate promotions for bandar bola (football market betting) are run during major tournament seasons such as the EPL, Champions League, and FIFA World Cup. Check the Promotions page regularly, as offers are refreshed weekly.

ids338 operates a tiered VIP loyalty program that rewards consistent play with escalating benefits. As you accumulate betting volume, you progress through Bronze, Silver, Gold, Platinum, and Diamond tiers. Higher tiers receive perks including faster withdrawal processing, dedicated account managers, elevated deposit and withdrawal limits, exclusive bonus offers, and priority customer support. VIP tier status is reviewed monthly based on your trailing 30-day activity.

Yes. All bonuses on ids338 carry an expiry period, which begins from the moment the bonus is credited to your account. The standard expiry window is 7 days for welcome and deposit bonuses, and 3 days for free-spin credits. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are removed from your account automatically. Expiry timers are visible in your account's active bonuses section.

ids338 operates as an internationally licensed platform with provably fair games and bank-grade 256-bit SSL encryption across all transactions and personal data. Our RNG (Random Number Generator) systems are independently audited to ensure game outcomes are genuinely random and unmanipulated. All financial transactions are processed through verified Indonesian banking partners including BCA, BRI, BNI, and Mandiri, providing an additional layer of institutional trust and traceability for every deposit and withdrawal.

ids338 applies a strict data minimization policy — we collect only the personal information necessary to operate your account and comply with anti-money-laundering obligations. Your data is encrypted at rest using AES-256 encryption and in transit via TLS 1.3. We do not sell, rent, or share your personal information with advertisers or third-party data brokers. Full details are available in our Privacy Policy, including your rights to access, correct, and request deletion of your data.

ids338 provides a comprehensive suite of responsible gaming tools: deposit limits, loss limits, session time limits, reality check reminders, short-term time-outs (24 hours to 30 days), and permanent self-exclusion. All tools are accessible from your account settings under "Responsible Gaming." Limit reductions take effect immediately; increases are subject to a mandatory cooling-off period. Self-exclusion requests are processed within 30 minutes by our support team and cannot be reversed early. Players must be 21 or older to hold an ids338 account.

You must be at least 21 years of age to register and play on ids338. This requirement applies to all players regardless of location within Indonesia. Age is verified during the mandatory KYC process using your Indonesian National Identity Card (KTP). Any account found to belong to a person under 21 will be suspended immediately, all funds will be returned to the depositing payment method, and the account will be permanently closed. ids338 takes underage gambling extremely seriously.

If you feel your gambling habits are becoming difficult to control, please reach out to our dedicated Responsible Gaming team any time via live chat (available 24/7 on the platform), WhatsApp at +62 812-3456-7890, or by emailing [email protected] with the subject line "Responsible Gaming." Our trained agents will listen confidentially and help you activate the appropriate protection tools or refer you to professional counseling resources available across Indonesia, including services in Jakarta, Surabaya, Bandung, and Medan.